Refund Policy

At House of Nur, we believe every purchase should bring joy. If for any reason your order doesn’t meet your expectations, we’re here to help.

Return Eligibility

You may return or exchange items within 30 days of the order date if:

• Products are unused, unopened, and in resalable condition

• Items are in their original packaging with all labels and materials intact

• A copy of your invoice is included

Returns requested after 30 days cannot be accepted.

How to Initiate a Return

Before sending any items back:

1. Email us at orders@houseofnur.com with your Order # and reason for return

2. Wait for return authorization from our team

3. Once approved, ship your items to:

House of Nur Returns Department [Add your physical address here]

Return Shipping

• Customers are responsible for shipping costs (except for damaged or incorrect items)

• We recommend using a trackable and insured shipping service

• House of Nur is not responsible for items lost in transit

• Please pack items carefully to avoid damage

Refunds

Once your return is received and inspected:

• We will notify you via email

• Approved returns will be refunded to your original payment method

• Please allow up to 14 business days for processing

• Shipping costs are non-refundable, unless the item was damaged or incorrect

Exchanges

To exchange an item:

1. Return the original item using the process above

2. After we approve your return, place a new order for the replacement item

3. All shipping costs are the customer’s responsibility

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery at [add your email here]

• We may request a photo for verification

• Damaged items will be replaced with the same product only

• In these cases, we cover both original and return shipping

Gift Returns

If your order was a gift:

• Exchanges are for store credit only

• Items must be new and resalable

• Returns must be within 30 days of the original order date

• Proof of purchase may be requested

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or discounted items (all sale items are final)

• Gift cards

• Opened or used products

• Custom or personalized items

• Items not in resalable condition

International Orders

• Return shipping is the customer’s responsibility

• Duties, taxes, and shipping fees are non-refundable

• Exchanges are not available for international orders

• All international sale items are final sale

Promotional Items

• Items purchased with promo codes must meet standard return criteria

• Refunds will reflect the actual price paid after discount

• Certain brands may be excluded from promotions, even if the code was accepted—we reserve the right to adjust during processing.