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We may need extra time to properly address questions or concerns and find the best course of action to release your order so give us a little time to provide you with awesome care.

Tracking is the final stamp of approval from our team, which means your items were in stock, your payment has been processed and received and we have sent you order to be packed for delivery. Tracking details may take up to 72 hours to update in the tracking system as your package needs to be packed up and picked up!

Please forgive us for any additional delays involving weather, covid regulations, or just bad luck. We provide shipping timeframes based on thousands of real orders we have completed over 18 years.

You will receive an email with tracking information when your order has shipped. Emails can also wind up in junk mail, so please understand that there could be various reasons you may not have received one of our emails.

There is no shortcut because the same candle experts who are answering your emails are answering your phone calls. We understand the need to hear a friendly voice, so we make it easy to talk to a person.

by leaving a detailed voice message with our automated answering service. Your message will be addressed by the first available representative.

Feel free to use our Instagram or Facebook pages to send us a note and stay informed. We post pretty pictures, respond to your questions with fun videos, provide expert advice and current reviews.